Shipping Costs

We ship throughout Italy under the following conditions:

• Free standard shipping on orders of €75 or more.

• Standard shipping: €6.90 on orders below €75.

The free shipping threshold is calculated based on the order value after any discounts have been applied.

Order Processing and Delivery

Orders are processed on business days. Estimated delivery times are displayed at checkout and begin once the order has been handed over to the carrier.

Processing and delivery may take longer during promotional periods, public holidays, or periods of high order volume.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking link. Tracking information may take up to 24–48 hours to update.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or handed over to the carrier.

Additional costs resulting from an incorrect address, refused delivery, or unsuccessful delivery attempt may be charged to the customer.

Delivery Delays

Delivery dates are estimates and are not guaranteed. SONKY cannot be held responsible for delays caused by the carrier, weather conditions, public holidays, strikes, or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us and we will do our best to assist you.

Damaged or Missing Packages

If your package arrives damaged or is marked as delivered but cannot be located, please contact the carrier first and then contact our customer support team. Include your order number and any relevant photographs when contacting us.

Customer Support

For any questions regarding shipping or your order, please contact us at:

support@ssonky.com